SOUND LOGISTICS

+48 608 668 365

Warsaw

Customer satisfaction questionnaire

Dear Partner!

KRAFTTRANS is constantly working to improve the services provided for you - our client and valued business partner.

Obtained poll results will contribute to further changes and improvements. For that reason we hope your will kindly cooperate and answer the questions listed below.
Polling results are confidential and would be used only in generalized form.

Thank you for co-operation!
1. Please mark the type of cargo freight services you use:







Other
2. Does the quality of our services correspond to your requirements and expectations?
Please rate the significance as well as your satisfaction with each side of our services, where 1 is the lowest significance (or satisfaction), 5 is the highest significance (or satisfaction).
Evaluation criteria       
Significance Satisfaction with     KRAFTTRANS services Satisfaction with similar services of other forwarders
Prompt response to customer inquires
Correct and punctual accompanying documents execution
Prompt and complete informing on cargo movement
Adequate unpredictable issues management 
Delivery time and terms compliance
Cost of services
Employees competence and expertise
Overall satisfaction with the company’s services
3. What features you can certainly call KRAFTTRAS strong points?
4. Have you ever experienced difficulties and nonconformance’s while working with us, and if so, which ones?
5. Would you like to thank any member of our staff for providing a particularly high quality service?
 
6. Would you recommend KRAFTTRANS to your other partners? (please choose the rate from 0 to 10, where 0 is will never recommend, 5 – probably, 10 – will certainly recommend)










7. We would be grateful if you find it possible to answer a few questions about yourself:
Company name*
Name
* - required fields

 THANK YOU FOR PARTICIPATING IN OUR SURVEY! WE WISH YOU ALL THE BEST!